At Silk Lush, we are committed to delivering your orders in a safe, timely, and reliable manner across Pakistan. We work with trusted courier partners to ensure your products reach you in perfect condition.

Order Processing Time

Once your order is placed and confirmed, it goes through our processing stage.

  • All orders are typically processed within 1–3 working days
  • Orders placed on weekends or public holidays are processed on the next working day
  • In rare cases (high order volume or stock issues), processing may take slightly longer, and we will notify you accordingly

Delivery Time

After dispatch, delivery times depend on your location:

  • Major Cities (Karachi, Lahore, Islamabad, etc.): 2–5 working days
  • Other Cities & Rural Areas: 3–7 working days
  • Remote Locations: 5–10 working days (depending on courier service availability)

Please note that delivery times are estimated and may vary due to weather conditions, courier delays, strikes, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) will be clearly mentioned at checkout before order confirmation
  • We may offer free shipping promotions on selected products or minimum order values from time to time

Order Confirmation & Tracking

  • Once your order is confirmed, you will receive a confirmation message via SMS or email
  • After dispatch, a tracking number will be provided so you can track your parcel in real time through the courier service

Delivery Attempts

  • Courier companies usually make 1–3 delivery attempts
  • If the customer is unavailable or the parcel is not received, it may be returned to us
  • In such cases, re-shipping charges may apply

Delayed or Lost Shipments

While we work with reliable courier services, delays or loss of parcels may occur rarely.

  • If your order is delayed beyond the expected timeframe, please contact our support team
  • We will coordinate with the courier service to resolve the issue as quickly as possible

Important Notes

  • Please ensure your shipping address and contact number are correct at the time of ordering
  • We are not responsible for delays caused by incorrect address details provided by the customer
  • In case of order cancellation after dispatch, shipping charges (if any) will not be refundable