At Silk Lush, we aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

Return Eligibility

You may request a return if:

  • You received a wrong item (different from your order)
  • The product is damaged, defective, or faulty upon arrival
  • The item is unused and in its original condition
  • All tags, labels, and packaging are intact

Returns are accepted only within the specified return period after delivery.

Return Time Frame

  • Return requests must be made within 3 days of receiving the order
  • Requests made after this period may not be accepted

Conditions for Return

To qualify for a return, the product must:

  • Be unused, unwashed, and unworn
  • Be returned in original packaging
  • Include all accessories, tags, and invoices
  • Be in the same condition as received

Products that show signs of use or damage caused by the customer will not be accepted.

Non-Returnable Items

We do not accept returns for:

  • Sale or discounted items (unless defective or wrong item delivered)
  • Products that have been used, washed, or altered
  • Items without original packaging or tags
  • Intimate wear items where hygiene concerns apply (unless faulty or incorrect delivery)

Return Process

To initiate a return:

  1. Contact our customer support within the return period
  2. Provide your order number and reason for return
  3. Share clear photos/videos of the product issue
  4. Our team will review and approve your request
  5. Once approved, return instructions will be provided

Return Shipping

  • If the return is due to our mistake (wrong or defective item), we will cover return shipping costs
  • If the return is due to customer preference, the customer may be responsible for return shipping charges

Inspection & Approval

  • Returned items will be inspected upon receipt
  • If the product meets return conditions, the return will be approved
  • If not, the item may be sent back to the customer

Exchange Option

In some cases, instead of a return, you may request an exchange for the same or similar product, subject to availability.

Important Notes

  • Silk Lush reserves the right to reject any return that does not meet policy requirements
  • We recommend using a trackable courier service when returning items
  • Our goal is to ensure a fair and transparent return experience for all customers