Shipping Policy

At Silk Lush, we aim to provide a smooth and reliable shipping experience for our customers. Please read our shipping policy for details on delivery times, costs, and procedures.

  1. Processing Time

    • Orders are processed within 1-3 business days after payment confirmation.

    • Orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Time & Delivery

    • Local Orders (Within Pakistan): Delivery takes 3-7 business days.

    • International Orders: Delivery takes 7-15 business days, depending on the destination and customs clearance.

    • Delivery times may vary due to unforeseen delays such as weather conditions or high order volumes.

  3. Shipping Charges

    • Shipping costs are calculated at checkout based on location and order weight.

    • Free shipping may be available for orders above a specified amount (if applicable).

  4. Order Tracking

    • Once your order is shipped, you will receive a tracking number via email or SMS.

    • You can track your order using the provided link.

  5. Incorrect Shipping Address

    • Please ensure your shipping address is correct before placing an order.

    • Silk Lush is not responsible for lost shipments due to incorrect addresses.

  6. Delays & Customs Fees

    • Silk Lush is not responsible for delays caused by the courier or customs processing.

    • International customers are responsible for any customs duties or taxes imposed by their country.

  7. Lost or Damaged Packages

    • If your package is lost or arrives damaged, contact us within 48 hours at support@silklush.com for assistance.

    • Claims for lost or damaged shipments must be accompanied by supporting evidence (e.g., photos of the package).

For further assistance, feel free to reach out to us at info@silklush.com.