Refund & Return Policy

At Silk Lush, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

  1. Eligibility for Returns

    • Returns must be initiated within 7 days of receiving the product.

    • The item must be unused, unwashed, and in its original packaging with all tags attached.

    • Due to hygiene reasons, lingerie, undergarments, and intimate wear cannot be returned or exchanged.

  2. Refund Process

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection.

    • Approved refunds will be processed within 5-7 business days and credited to the original payment method.

    • Shipping charges are non-refundable unless the return is due to a Silk Lush error.

  3. Exchanges

    • If you need a different size or color, you may request an exchange (subject to availability).

    • Exchange requests must be made within 7 days of receiving the product.

    • Customers are responsible for return shipping costs unless the exchange is due to a product defect.

  4. Non-Returnable Items

    • Clearance or sale items are final sale and cannot be returned or exchanged.

    • Customized or personalized items are non-refundable.

  5. How to Initiate a Return

    • Email us at info@silklush.com with your order number and reason for return.

    • Ship the item to the return address provided by our support team.

  6. Damaged or Incorrect Items

    • If you receive a damaged or incorrect item, contact us within 48 hours of delivery for a replacement or refund.

    • Please provide clear images of the product and packaging for verification.

For any queries, contact our customer support at info@silklush.com.